SHIPPING
Shipping is FREE on all our products!

Orders should take around 6 to 10 working days on an average to deliver to the customer depending upon the destination pin code after dispatch. Our shipping partners are - Delhivery, Bluedart & DTDC. Extremely remote areas - India Post.

Once the product is dispatched you will get the tracking details via email ID. Once you get the tracking details, you'll get the rough estimated delivery date of your order in the tracking details.

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RETURN & REFUND POLICY

Our return policy is product specific, kindly follow along.

Skateboard completes :
Product return window for our completes is 3 days after delivery. Executing returns on completes will be more supervised for damages if any and can take a bit longer to execute the return. If you find any manufacturing defect in our board then the replacement window is 10 days and we will replace that particular part of the skateboard free of cost.
Return window - 3 days (after delivery of the shipment)
Replacement window(for defect) - 10 days (after delivery of the shipment)

Returns will be only valid if the product is not used. Skateboard should be in original mint condition in the sealed box. Refund will be initiated only after checking of the product when received. 

Case 1 - You receive the skateboard and want to return it/ Product is unused.
Skateboard should be in mint condition and should not have crossed more than 3 days after product being delivered. We will ask for images before executing returns for the same. We will arrange the return shipping for your order(except for India post orders), Delivery guy will come to pick it up in 2-3 days. Once it is delivered at our warehouse, inspection will be done. If everything is as per our conditions refund will be initiated.
Note - Shipping charge of Rs500/- will be deducted from the total amount to be refunded.

Case 2 - You use the product and find a particular part has some issue. Free replacement will be done of that particular part. Window for replacement is 10 days after the board is being delivered(it's extremely rare you will get a defective part, but in case you do, we have got you covered)

Decks :
Our decks come with heat shrink wrap. So if the Deck is removed from the heat shrink wrap we cannot accept returns for the deck. To execute return put the deck(deck should be intact inside the heat shrink warp) in the box, we will initiate the return pick for the same. Delivery guy will come pick up the order in 2-3 days. Once it is received in our warehouse, product will be inspected and refund will be initiated.
Note - Shipping charge of Rs350/- will be deducted from the final amount to be refunded.
Return window - 10 Days (after delivery of the shipment)

Skate bags :
Return window - 10 days (after delivery of the shipment)
-For Piso skatebag (not foldable) return window is 10 days after delivery. Bag should be in unused original condition. Return shipping charge for the Piso skatebag is Rs200/-.
-For the 'Foldable Piso skatebag' return window is 10days after delivery. Bag should be in unused original condition. Return shipping for the foldable Piso skatebag is Rs150/- 

Accessories (all other items) :
 Our accessories come in one plastic baggage. We use recycled/reuse plastic which we gather from various sources. We do not produce new plastic bags to pack any of our products. If accessory is unused/packed we accept return on the same. Accessories should be in the same packaging as received in unused condition.
Note - Shipping charge of Rs70 will be deducted from the final amount to be refunded.
Return window - 10 days (after delivery of the shipment)

General guidelines: 
- If we find any item being used and sent to us we will refuse the return or we will reduce the refund amount by 50%
- If wrong items shipped from our end, free returns/exchange will be provided for the same.
- Returns are not allowed on products which are on clearance sale.

Return Shipping process :
Most of the Returns will be managed by Piso itself, by providing reverse pick up thorough our courier partners. Incase if some pincode is not available for reverse pick up, then the customer will have to self ship it to our warehouse.

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EXCHANGE :
For exchange you have to return you ordered product through above mentioned guidelines and place a fresh order online again for the product you are looking for.
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CANCELLATION OF ORDER :
If you want to cancel your order, following are the two cases.
Cancellation before shipping :
Full refund (for prepaid orders) will be provided if the product is not shipped from our warehouse.

Cancellation while in transit : 
Once shipped it's tough to cancel the order as our delivery partner takes the charge of our shipment. Write to us if you want to cancel your order while in transit through email ID - contactus@pisoskateboards.com or call/whatsapp us on 9021609255. Cancellation of order while in transit will vary from case to case. If incase product gets delivered, you will have to follow our returns guidelines mentioned above.

Cancellation by Piso skateboards :
Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

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WARRANTY :
Our products are warrantied against manufacturing defect only (if detected within 1-15 days of delivery) . 
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REFUND TIMELINE :
If any refund is issued for any cancelation or return of your order, it will take around 9-10 working days from the day on which the refund was initiated. The amount will be refunded in the same bank account through which it was deducted while placing the order. 

If after 9-10 working days you feel the money is not credited, please check the same in your bank statement or with your credit card service provider. Even after checking you are unable to track your refund write to us at contactus@pisoskateboards.com. Note - We will ask your bank statement for a specified period of days as a proof to investigate and do the needful.

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THIRD PARTY PRODUCTS:
If any product is a third party product, then Piso is not responsible for the product defects, side effects, accidental damages, warranty terms and condition, or any kind of issues related to it. You will have to directly contact the original brand service provider and execute your requests or disputes. Piso will guide you in connecting to the right person from the respective third party product company. Most of the times if you place any order of third party products, most likely the order will be fulfilled and shipped by original manufacturer/brand itself. You will be provided all tracking details and necessary notification via email ID.

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RTO
At very rare occasions it does happen that the shipment gets undelivered and returns back to us. This event is called RTO. This can happen due to wrong address, wrong pin code, wrong contact No (OTP verification failure), or operational issues from our courier partner.

In such cases, a 2nd attempt will be made either through same courier partner or through India speed post. Almost all our shipments get delivered in 2nd attempt. But if even in the 2nd attempt your order gets undelivered for whatsoever reason, your order will be canceled and you will receive a full refund for your order.

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If your question is still unanswered, email us at - contactus@pisoskateboards.com.